Q: How can I return my purchase to The Oasis?
Before returning the items to us, please read and follow the instructions below. If you make a purchase you are agreeing to the following Return Policy. Returns must be shipped within 30 days of receipt of the item with the following information included in the package:
- Original order number
- Reason for exchange
- Your shipment address and telephone number
Please note that we are unable to process any items which are returned without our prior agreement. Once we agree to take back your purchases, please make sure you write a note with your order number or PayPal ID so that we are able to find the order details.
The return process has to be initiated within 30 days of the receipt of your items. We only accept items in their original condition.
Q: Where do I send my returns?
Returns MUST be shipped via a trackable shipping method to the warehouse from which it was shipped. You must contact our support team for confirmation of the address and we will provide it to you. We are NOT responsible for any returned items that do not reach us.
Returns and exchanges are typically processed within 10-15 days of receipt in our warehouse. These times may change due to the volume of the season.
Q: Do you ship the item to my country and what are the shipping rates?
**Shipping is FREE for ALL orders**
Q. How long till I receive my purchase after placing an order?
Total time = processing time (1-2 days) + shipping time (2-3 weeks) (This does not include weekends, holiday periods, and unforeseen circumstances)
Q: How will I know when my order has shipped?
When the items are shipped out, we will send notification to your registered email address. The tracking number will be available to view after dispatch. If it is not valid immediately, give it 2-3 days before checking again. There are several possible causes:
- The shipping company has not updated their system yet for most recent deliveries
- The tracking code is wrong and the package has long been delivered
If you experience any of these situations, reach out to our support team and we will contact the shipping company on your behalf.
Q: I received a damaged/ defective product, what now?
All damaged/ defective claims must be filed with our support team in 72 hours of receipt of item/s. Provide our team with a picture of the packaging, the item, and a description of what's wrong with the item. We will be happy to issue you a replacement at no cost to you.